What makes you choose us?
we offer our service not only with responsibility but also great joy and ecstasy. We strive for the satisfcation of our customers and we take pride giving you best service. We ensure that our service delievered intime and get the best complement from our customers.
How long will it take for a Refund to get processed ?
Refund will be initiated on the same day (provided you have sufficient funds in your PayUmoney account). It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account. In case of Netbanking transactions, certain government banks may take some more days.
Will I be charged if I refund a transaction?
No, you will not be charged for initiating the refund. But the transaction fee that was charged during the initial transaction processing will not be returned.
Please note that the refund amount will be deducted from our pending settlement. For example, you paid ₹ 100 for a product and initiated a refund after the amount has been settled. Here, entire ₹ 100 will be refunded to the customer and ₹ 2.36 will be deducted from our settlement.
How can I request for a refund process if there is no option available?
In case you are not able to initiate refund, kindly drop in a request to our agents via chat box. Please send transaction id and type 'Refund Related’ as the text and soon our back end team will create the ticket. We will be happy to help you to sort out the ticket.